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Alternatively, you are able to create a custom retry schedule that allows you to choose how many days after the previous attempt to retry the failed payment.

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When a payment has failed, the payment Status will show ‘Lapsed’ in the Recurring Donation page under Other Information. Once a successful payment has been made, the payment Status will change to ‘Active’.

To see how Stripe’s retry logic works with Vertic’s NPSP+ Solution, see the flowchart below.

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Customer emails

Here you can select whether or not you want to send the donor an email when card payments fail.

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