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Invoice Line Items or Support Items are the primary link between the service being delivered and the funds being claimed from the NDIS. Once the Invoice has been created, Invoice Line Items are added The Maica solution automates the claiming for funds process from the NDIS via a direct connection to its digital systems (APIs); at times, some claims may be short-paid due to a number of reasons, such as insufficient funds, incorrect unit-level rates, etc. Maica’s reclaiming console provides for the ability to reclaim funds that have not been received yet by following the steps outlined below:

1. A blank Invoice Line Item will be shown in the Invoice console requesting the following details:

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      Service Date which is the date on which the service was delivered as distinct from the Invoice date. This date is key to validating if available funding exists with the relevant Service Bookings.

2. Support Category which are shown in a pick list based on the Service Date for the associated Participant. This means only Support Items belonging to the shown Support Categories can be added.

3. Once the Support Category has been selected, all applicable Support Items are shown the pick list right next to Support Category and are available for selection.

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1. Open any applicable Salesforce list view on the Invoice object

2. Select the relevant Invoice records to be reclaimed

3. Click the Claim Management button (as shown below)

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The Claim Management console will show all selected Invoice records and make any Invoice Line Item available for selection for which an outstanding financial amount is available for reclaiming. To connect to the NDIS systems and submit the reclaiming Invoice Line Items, follow the steps outlined below:

1. Select the Invoice Line Items to be reclaimed (the total amount will be shown at the bottom of the screen)

2. Check I would like to confirm...

3. Click the Submit button - the reclaim will now be submitted to the NDIS digital systems and results represented on the associated Payment Request record(s)