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Switching to Remote Working Location

In case of the office being unavailable for a range of reasons, the following steps must be taken to ensure continuity:

1. Notify the COO (Matt Romeo) of this scenario via either Email or Slack.

2. Select an appropriate remote working location, such as Home (preferred) or a temporary shared office space like https://www.coworkme.com.au/

3. Ensure all physical security compliance requirements are met as per our Physical Security Policy

4. Notify the COO (Matt Romeo) of the selected remote working location.

Software Unavailability

In case of a software service Vertic utilises (such as Salesforce) becoming unavailable, the following steps must be taken to ensure continuity:

1. Notify the COO (Matt Romeo) of this scenario via either Email or Slack.

2. Notify the software provider (such as Salesforce) to gain an understanding of the issue via their online channels, including:

   1. Salesforce Customer Support

   2. Atlassian Customer Support

   3. Google Customer Support

3. Contact all clients you manage to let them know of this scenario via Email