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When a Service Resource starts to work they use the Check In action on a Service Appointment (available under Service Appointment Management), the details in the screenshot below are captured on a Service Appointment record.

From the Work Order in the FSL Mobile App, go to Actions and select Service Appointment Management.

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To check in to the appointment, select Check In To Appointment.

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This action will update the Service Appointment record in the background.

In this example the Service Resource (Egor Burya) we can see:

  • Check In is clicked from the FSL mobile app at 6:51AM

  • The Service Resource last known geolocation has been copied from Service Resource record to Check In Location field on the Service Appointment.

  • Based on the last Check In Location Date field we can see this geolocation has been updated 2 minutes before Check In is clicked. 

  • Also the Actual Start date/time field has been updated automatically.