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Organisation-Wide Defaults, Sharing Rules & Profiles define how records are accessed and shared across user groups in the My Supports Salesforce environment. |
ACCESSING SHARING SETTINGS
Sharing Settings can be accessed via the Setup Menu. Here you will find Organisation-Wide Defaults and Sharing Rules for each data object.
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SHARING CONSIDERATIONS
Organisation-Wide Defaults (OWD) define the base level of access for a record in Salesforce. The most common access levels:
Private - means the record cannot be seen by users other than the
Owner
unless Sharing Rules are applied.Public Read/Write - means the record can be accessed and edited by all users with
Profile
permissions to the object.Public Read Only - means the record can be accessed by all users with
Profile
permissions to the object.Controlled by Parent - means record sharing is governed by the parent record via a
Master-Detail
relationship.Grant Access Using Hierarchies - means the record will be shared via the
Role Hierarchy
.
Profiles define who has access to an object and govern read/write access before sharing rules are applied.
View All
andModify All
access to an object will give a user access to all records from that object regardless of Sharing Rules.
Roles are assigned to
Users
to define the area that they have access to in the data and to define where the user sits in the access hierarchy.The role access hierarchy will allow users who sit higher in the hierarchy to see data created by their subordinates.
Public Groups are assigned multiple
Roles
and are used in theSharing Rules
to define data access. By usingPublic Groups
inSharing Rules
, we allowRoles
to be inherited automatically into sharing and we allow individual users to be assigned to thePublic Group
if individualised sharing is required.
SHARING SUMMARY
OBJECT | OWD | PROFILE | SHARING RULE | ||||||||||||
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Account |
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Contact |
| Shared based on Public Group in parent regions (NSW NORTH, NSW SOUTH, SA, VIC WA EAST, WA NORTH, WA SOUTH). | |||||||||||||
Work Order |
| Shared based on Public Group in parent regions (NSW NORTH, NSW SOUTH, SA, VIC WA EAST, WA NORTH, WA SOUTH). | |||||||||||||
Opportunity |
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Service Agreement |
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Agreement Item |
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Service Appointment |
| Shared based on Public Group in parent regions (NSW NORTH, NSW SOUTH, SA, VIC WA EAST, WA NORTH, WA SOUTH). | |||||||||||||
Person Note |
| Shared based on Public Group in parent regions (NSW NORTH, NSW SOUTH, SA, VIC WA EAST, WA NORTH, WA SOUTH). | |||||||||||||
Document |
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Document Type |
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Plan |
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Service Booking |
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Booking Item |
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Support Item |
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Time Sheet |
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Time Sheet Entry |
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Invoice |
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Invoice Line Item |
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Goal |
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Product |
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Price Book |
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