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Info

RSPCA Internal Updates are updates implemented by the RSPCA Team.

The role of the RSPCA Team is to manage:

  • All Low Impact updates

  • Medium Impact updates with escalation to Vertic where required with detailed requirements (eg. user stories, screenshots, desired outcomes, etc.)

  • Detailed requirements on High Impact updates for approval with ownership of approved tickets for development where capability is available (eg. Flows)

Ticket Management

Tickets managed by RSPCA which require review by Vertic will be categorised under the Epic RSPCA Internal Development and moved directly to Vertic Review.

Tickets which require AnimalOS Package development will be created in the AP Project Board.

Tickets which require standard Salesforce development will be created in the RAS Project Board.

Low Impact Updates

Info

Low Impact updates are defined as configuration updates which have a low impact on the integrity of the system and do not need to go through the full development lifecycle.

They can be released in production based on an internal approval process which consists of <approval process>.

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