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To access the Manage Failed Payments screen, log in to Stripe and click on Settings on the left of the page. Next, click on Subscriptions and emails under the Billing heading and scroll down to Manage Failed Payments screen. |
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What’s on this page
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Retry Schedule
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Alternatively, you are able to create a custom retry schedule that allows you to choose how many days after the previous attempt to retry the failed payment.
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When a payment has failed, the payment Status will show ‘Lapsed’ in the Recurring Donation page under Other Information. Once a successful payment has been made, the payment Status will change to ‘Active’.
To see how Stripe’s retry logic works with Vertic’s NPSP+ Solution, see the flowchart below.
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Customer emails
Here you can select whether or not you want to send the donor an email when card payments fail.
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