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Work Order Management is a component that has been developed to help support the bulk creation of Work Orders with related Service Appointments which are the records assigned to Support Workers to facilitate service delivery.

Individual Participant Scheduling is the process for scheduling service to one particular client (not a group activity).

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Work Order Management Walkthrough

Work Order Details

The first step in this process is Work Order Details, which allows you to add the following information.

  • Participants - many Participants can be added when Multi Participant Scheduling is selected at the first step.

    • Note that the Client Count specified here is used to calculate the ratio on the Service Appointment and feeds into the Invoice Line Item calculation.

  • Service Territory - select from active Service Territories where the service is to be delivered.

  • Location - this is a filtered list of Locations that are available on the related Participant Contact Records.

  • Work Type - select from active Work Types in the system.

  • Goal - this is a filtered list of Goals from the related Participant Contact Records.

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