Genesys Cloud for Salesforce
- Tim Sweeney
The RSPCA Contact Centre Users will manage incoming phone calls through the Genesys Cloud System. The articles linked will help you log in, interact with Clients and manage Animal Cruelty Cases.
Genesys Cloud Resources
The links listed below will take you to the Genesys Resource Centre and will provide you with up-to-date information regarding using the Genesys Cloud System.
About Gensys for Salesforce
Call Controls and Basic Interaction Tasks
https://help.mypurecloud.com/articles/call-controls/
https://help.mypurecloud.com/articles/pick-up-an-interaction/
https://help.mypurecloud.com/articles/place-an-interaction-on-hold/
https://help.mypurecloud.com/articles/transfers/
https://help.mypurecloud.com/articles/handle-externally-routed-salesforce-chat-interactions/
https://help.mypurecloud.com/articles/schedule-a-callback/
https://help.mypurecloud.com/articles/scripts/
https://help.mypurecloud.com/articles/wrap-up-an-interaction/
Get started (Agents)
https://help.mypurecloud.com/articles/browser-window-for-webrtc-phones/
https://help.mypurecloud.com/articles/access-the-client/
https://help.mypurecloud.com/articles/log-in-to-the-client/
https://help.mypurecloud.com/articles/language-support-in-the-client/
Client Interface
https://help.mypurecloud.com/articles/client-interface-in-the-genesys-cloud-embedded-clients/
https://help.mypurecloud.com/articles/statuses/
https://help.mypurecloud.com/articles/about-phones-in-the-genesys-cloud-embedded-clients/