Claiming within Maica allows for the automated process of submitting Payment Requests to the NDIS digital systems and capture responses, such as approved or rejected payments. The behaviour of this process can be configured to include:
Wait Times which allows for Participants to object to a particular
Payment Requestand build specific business processes around this.Sync Times which sets the intervals at which Maica will attempt to retrieve
Payment Requeststatus information from the NDIS
To set the Wait Time, follow the below steps:
Navigate the
Maica SettingsClick on the
Claim ManagementTabEnter the
Hoursyou would like to allow the system to wait until a particular claim is submitted
To set the Sync Time, follow the below steps:
Navigate the
Maica SettingsClick on the
Claim ManagementTabEnter the interval
Hoursyou would like to use to check forPayment Requeststatus updates
Please be mindful of the volume of projected Payment Requests and allow Maica sufficient time to process these. We don’t recommend any setting below 2 hours and suggest about 1 hour for every 500 Payment Requests.
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