Claim Management

Claiming within Maica allows for the automated process of submitting Payment Requests to the NDIS digital systems and capture responses, such as approved or rejected payments. The behaviour of this process can be configured to include:

• Wait Times which allows for Participants to object to a particular Payment Request and build specific business processes around this.

• Sync Times which sets the intervals at which Maica will attempt to retrieve Payment Request status information from the NDIS

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To set the Wait Time, follow the below steps:

1. Navigate the Maica Settings

2. Click on the Claim Management Tab

3. Enter the Hours you would like to allow the system to wait until a particular claim is submitted

To set the Sync Time, follow the below steps:

1. Navigate the Maica Settings

2. Click on the Claim Management Tab

3. Enter the interval Hours you would like to use to check for Payment Request status updates

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