How to log Jira Ticket

Creating a Jira Ticket

1. Click Create from the header menu

Open

Providing details

1. Select Issue Type to be:

   1. Bug: A user can’t log in or is prevented from doing a critical task

   2. Task: For less urgent, but still important issues

2. Provide a clear Summary

   1. Example: “RSPCA Animal Attendant cannot see dashboard”

3. Provide any details to recreate the issue: This will be supported by screenshots, links, and descriptions.

   1. Provide a detailed description

   2. Provide the username of the User experiencing the issue

   3. Provide screenshots of areas experiencing issues. Note, you may add attachments by dragging and dropping them into the Issue Creation Modal

   4. Provide URL to link to record, homepage, and app that has the issue

Open

Further Details

There are more details that can be provided that will help prioritise tasks.

1. Assign a level of Priority:

   1. Lowest, Low, Medium, High, Highest

2. Assign an Epic Link

   1. Go Live Support - Admin: For tasks like log-in issues, no access to records etc

   2. Go Live Support - Development: For tasks like a button not working correctly as expected