How to log Jira Ticket

Creating a Jira Ticket

1. Click Create from the header menu

Open

Providing details

1. Select Issue Type to be:

   1. Bug: A user can’t log in or is prevented from doing a critical task

   2. Task: For less urgent, but still important issues

2. Provide a clear Summary

   1. Example: “NTL, cannot create new Opportunity Support Item records from Opportunity”

3. Provide any details to recreate the issue: This will be supported by screenshots, links, and descriptions.

   1. Provide a detailed description

   2. Provide the username of the User experiencing the issue

   3. Provide screenshots of areas experiencing issues, in particular, add any error messages/codes. Note, you may add attachments by dragging and dropping them into the Issue Creation Modal

   4. Provide URL to link to record, homepage, and app that has the issue

Open

Further Details

There are more details that can be provided that will help prioritise tasks.

1. Assign a level of Priority:

   1. Lowest, Low, Medium, High, Highest

2. Assign an Assignee:

   1. If possible, assign to the user with the most knowledge of the area

3. Assign an Epic Link

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