Maica
The full Maica Knowledge Base is available via the link below.
In the table we have listed some articles that are most relevant to the team to help get orientated with the Maica capabilities.
https://knowledge.maica.me/welcome-to-maica/
Key Maica Knowledge Articles
Article | Summary | Link |
---|---|---|
Maica Settings | Several sub articles are provided under the Maica Settings which provide an overview of configurable settings in the Maica solution. | https://knowledge.maica.me/welcome-to-maica/general-information/maica-settings |
Glossary | A glossary of database terms used in the Maica solution. | https://knowledge.maica.me/welcome-to-maica/general-information/glossary |
User Access | A summary about user access permissions required to use the Maica solution. | https://knowledge.maica.me/welcome-to-maica/general-information/user-access |
Plan Management | Several sub articles provide an overview of Plan Management within the Maica solution. | https://knowledge.maica.me/welcome-to-maica/plan-management/plan-management |
Participant Statement | Several sub articles provide an overview of the participant statement functionality in the Maica solution. | https://knowledge.maica.me/welcome-to-maica/plan-management/participant-statement |
Managing Connections | Connections are relationships between contacts, this article shows you how to manage these in Salesforce. | https://knowledge.maica.me/welcome-to-maica/participant-management/managing-connections |
Participant PRODA Sync | This article provides an overview of the data that is synced between PRODA and Salesforce. | https://knowledge.maica.me/welcome-to-maica/participant-management/participant-proda-sync |
Invoice Management | Several sub articles which discuss the invoicing processes supported in the Maica solution. | https://knowledge.maica.me/welcome-to-maica/claim-management/invoice-management |
Opportunity Overview | This article discusses the Maica features associated with Opportunities to support onboarding. | https://knowledge.maica.me/welcome-to-maica/participant-onboarding/opportunity-overview |
Service Agreement Overview | This article discusses the Maica features associated with Service Agreements to support onboarding. | https://knowledge.maica.me/welcome-to-maica/participant-onboarding/service-agreement-overview |
Plan Renewal | This article discusses the Maica Settings that manage Plan Renewals. | https://knowledge.maica.me/welcome-to-maica/general-information/maica-settings/renewal-management |