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Maica

Maica

The full Maica Knowledge Base is available via the link below.

In the table we have listed some articles that are most relevant to the team to help get orientated with the Maica capabilities.

https://knowledge.maica.me/welcome-to-maica/

Key Maica Knowledge Articles

Article

Summary

Link

Article

Summary

Link

Maica Settings

Several sub articles are provided under the Maica Settings which provide an overview of configurable settings in the Maica solution.

https://knowledge.maica.me/welcome-to-maica/general-information/maica-settings

Glossary

A glossary of database terms used in the Maica solution.

https://knowledge.maica.me/welcome-to-maica/general-information/glossary

User Access

A summary about user access permissions required to use the Maica solution.

https://knowledge.maica.me/welcome-to-maica/general-information/user-access

Plan Management

Several sub articles provide an overview of Plan Management within the Maica solution.

https://knowledge.maica.me/welcome-to-maica/plan-management/plan-management

Participant Statement

Several sub articles provide an overview of the participant statement functionality in the Maica solution.

https://knowledge.maica.me/welcome-to-maica/plan-management/participant-statement

Managing Connections

Connections are relationships between contacts, this article shows you how to manage these in Salesforce.

https://knowledge.maica.me/welcome-to-maica/participant-management/managing-connections

Participant PRODA Sync

This article provides an overview of the data that is synced between PRODA and Salesforce.

https://knowledge.maica.me/welcome-to-maica/participant-management/participant-proda-sync

Invoice Management

Several sub articles which discuss the invoicing processes supported in the Maica solution.

https://knowledge.maica.me/welcome-to-maica/claim-management/invoice-management

Opportunity Overview

This article discusses the Maica features associated with Opportunities to support onboarding.

https://knowledge.maica.me/welcome-to-maica/participant-onboarding/opportunity-overview

Service Agreement Overview

This article discusses the Maica features associated with Service Agreements to support onboarding.

https://knowledge.maica.me/welcome-to-maica/participant-onboarding/service-agreement-overview

Plan Renewal

This article discusses the Maica Settings that manage Plan Renewals.

https://knowledge.maica.me/welcome-to-maica/general-information/maica-settings/renewal-management

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