Service Appointment

The Service Appointment is used to schedule a resource to a Location.

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Relevant fields on a Service Appointment:

• Status - defines the status of the Service Appointment.

  • Scheduled - the Service Appointment has date/time and resource assigned.

  • Dispatched - the confirmed Service Appointment has been dispatched to the Service Resource.

  • In Progress - the Service Resource has checked in to the appointment and it’s currently in progress.

  • Complete - the Service Resource has checked out and the Service Appointment is completed.

• Scheduled Start - the scheduled Start Date/Time of the appointment.

• Scheduled End - the scheduled End Date/Time of the appointment.

• Check In & Out Information - from the mobile app a Service Resource can check in and out of the appointment, which will capture details on the Service Appointment.