Quick Start: Inspectorate

Introduction

The Inspectorate Solution in AnimalOS is designed to support inspectors in investigating animal welfare concerns, cruelty complaints, and regulatory compliance. This solution streamlines case management, job tracking, safety assessments, and legal processes, ensuring efficient workflows and accurate record-keeping.

This page provides an overview of key concepts in the Inspectorate Solution and serves as a hub for accessing detailed guides on each feature.

Key Concepts

1. Cases and Jobs

• Cases are created via the Animal Welfare Wizard by the Contact Centre to capture details from informants.

• Every Case automatically generates a Job, which is then assigned to an Inspector.

• Jobs track investigative actions, including site visits, inspections, and legal processes.

📌 Related Guides:

• Cases

• Jobs

2. Job Contacts and Persons of Interest (POI)

• Job Contacts record people involved in a Job (e.g., informants, witnesses, or Persons of Interest).

• A Person of Interest (POI) is flagged based on interaction cautions such as violence, weapons, or substance abuse.

• POI records are linked to Jobs, Locations, and Contacts to provide a full history of interactions.

📌 Related Guides:

• Job Contacts

• Persons of Interest (POI)

3. Interaction Cautions and Advisory Warnings

• Interaction Cautions track violent behaviour, weapons possession, and other risks.

• Advisory warnings (⚠️) appear on Job, Location, and Contact records to alert inspectors of potential safety concerns.

📌 Related Guides:

• Interaction Cautions

• Job Alerts

• Location Alerts

4. Locations of Interest and Nearby Jobs

• Location Records maintain a history of Jobs and incidents at a specific address.

• Locations Nearby helps inspectors identify related Jobs within a specified distance.

📌 Related Guides:

• Locations of Interest

• Locations Nearby

5. Job Activities

• Inspectors record fieldwork actions using quick actions on the Job record.

• Activities include:

  • Inspections

  • Rechecks

  • Safety Assessments

  • Digital Investigations (emails, calls, SMS records)

  • Legal and administrative actions

📌 Related Guides:

• Inspectorate Activities

• Safety Assessments

6. Animal Welfare Actions

• Animal Reports document cases of neglect, cruelty, or rescue.

• Inspectors can seize animals under Protective Custody, ensuring legal compliance before transferring ownership.

• Animal Intake and Animal Release processes manage the movement of animals into and out of shelter facilities.

📌 Related Guides:

• Animal Reports

• Animal Intake

• Animal Release

7. Job Status Tracking and Notes

• Every status update on a Job creates a Job Status Tracking record, ensuring time in status is monitored.

• Job Notes allow inspectors to document important updates, with notifications sent when notes are added from a Case record.

📌 Related Guides:

• Job Status Tracking

• Job Notes

8. Files and Evidence Management

• Inspectors can upload photos and documents from their desktop or mobile devices.

• Images captured on mobile devices are immediately linked to the Job.

• Files are accessible from both Jobs and Cases to ensure supporting evidence is available.

📌 Related Guides:

• Files on a Job

Conclusion

The Inspectorate Solution within AnimalOS provides a comprehensive, structured framework for managing animal welfare investigations, safety assessments, and enforcement actions. The system enhances efficiency, transparency, and safety for inspectors working in the field.

For detailed instructions, refer to the linked guides under each section. 🚀