Service Territories
- Matt Romeo
Analytics
Service Territories are configured in Animalis to help facilitate efficient scheduling processes. Inspectorate Officers are assigned to Service Territories and when jobs come through the Contact Centre that are specific to that area, the system will find a suitable resource to assign the job to based on Service Territory.
Parent Service Territories are defined to create a Service Territory hierarchy to help define larger geographical areas.
The Service Territories that are currently defined in Animalis are listed below.
Service Territory Name | Parent Service Territory | Operating Hours |
Alpha | Sydney Metro | Sydney Metro |
Delta | Sydney Metro | Sydney Metro |
Charlie | Sydney Metro | Sydney Metro |
Foxtrot | Sydney Metro | Sydney Metro |
Golf - Killarney Vale | North Region | NSW Regional |
Hotel - Maitland | North Region | NSW Regional |
India - One Mile | North Region | NSW Regional |
Juliet - Dungog | North Region | NSW Regional |
Kilo - Port Stephens | North Region | NSW Regional |
Lima - Coffs Harbour | North Region | NSW Regional |
Mike - Casino | North Region | NSW Regional |
November - Tamworth | North Region | NSW Regional |
Oscar - Orange | North Region | NSW Regional |
Papa - Dubbo | North Region | NSW Regional |
Quebec - Bathurst | South Region | NSW Regional |
Romeo - Unanderra | South Region | NSW Regional |
Sierra - Goulburn | South Region | NSW Regional |
Tango - Tarago | South Region | NSW Regional |
Uniform - Yass | South Region | NSW Regional |
Victor - Albury | South Region | NSW Regional |
Whisky - Batemans Bay | South Region | NSW Regional |
You can manage Service Territories from the Inspectorate Service App.
Service Territories are used to help guide scheduling processes by allocating Service Territory Members to ensure these are the first preference for Service Appointments scheduled in the territory.
Default Operating Hours are also defined on the Service Territory record. These will be inherited by the Service Territory Member if no Operating Hours are specified on their record.
