Work Types

Work Types define the work that is delivered during a Work Order. Work Types can require specific skills from resources to be able to be delivered, which helps facilitate scheduling by ensuring that resources with specific skills are utilised to deliver the appropriate work types.

The Estimated Duration of a Work Type will be the default length when scheduling a Service Appointment.
We have a few standard work types that have been identified and are listed in the screenshot below. The Contact Centre will assign the Work Type when they create the Work Order, but this can also be re-assigned later if needed.

RSPCA NSW

Work Types

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