Attending a Job
- Matt Romeo
Officers who are attending jobs can download the Job Summary on the Job Record.
Jobs that have been dispatched will be available on the mobile app and officers have the ability to manage the job information from the app.
If you need to install the mobile app, you can get some guidance here - Field Service Mobile App
Download the Job summary by clicking the Download Summary option on the Job Record.
Navigate the Job by using the menu options - OVERVIEW, DETAILS, RELATED and FEED.
When accessing the Job on the mobile app, at the top of the screen you'll see the text VIOLENCE WARNING if the Job has been flagged with a violence warning.
When you access the Job, click on the Actions at the bottom of the interface to manage the data in the Job.
Edit Job and Edit Service Appointment will open the fields on the respective records so you can update the detail.
Check In will check you into the
Service Appointmentand update the date and time on theService Appointmentthat you have checked in.
Check Out will step you through the process of adding details on the
Service Appointmentthat are specific to completing theJob.
The app provides access to the same records that you can can access from your browser, so you also have the option to manage the detail of the Job by logging into the browser and adding information if this is preferable.